Help & Support

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What do you need help with?

Frequently Asked Questions

How long does delivery take?

We deliver within 15-30 minutes for most orders in Shimla. During peak hours or bad weather, it may take up to 45 minutes.

How do I cancel my order?

You can cancel within 2 minutes of placing by contacting support. After that, cancellation depends on whether the store has started preparing your order.

How do refunds work?

For online payments, refunds go back to your original payment method within 5-7 business days. For COD, you'll receive store credits or a bank transfer.

What if an item is missing or wrong?

Report it immediately via chat or call. We'll either send the correct item or issue a refund for that item within 24 hours.

Do you deliver at night?

We're open 24/7! Night deliveries between 12 AM – 6 AM may have a small surcharge.

Still need help?

Our support team is available 24×7